How fv-chatter handles creator, account, and automation data.

IV Software Inc. is the operator of fv-chatter. We are a corporation based in Canada. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use fv-chatter, including the website, dashboard, integrations, support channels, and related services.

This policy applies to information we handle on behalf of creators, operators, team members, prospects, and site visitors. It does not control the practices of third-party platforms, websites, or services that integrate with fv-chatter and maintain their own privacy terms.

The information we collect depends on how you use the service, what accounts you connect, and what features you enable.

• Account and profile information, such as name, email address, company or creator details, onboarding responses, and account preferences.
• Connected platform data, such as creator-account identifiers, usernames, profile metadata, OAuth tokens, refresh status, subscription status, and integration state needed to operate the service.
• Content and operational input, such as persona prompts, boundary rules, custom terminology, voice notes, vault item descriptions, campaign copy, and chat configurations.
• Chat context and processing data, such as message transcript metadata, platform message IDs, sender and recipient platform identifiers, timestamps, automated draft histories, safety tags, and operational logs required to route, analyze, and support creator fan messaging.
• Communication and support records, such as messages, emails, onboarding questionnaires, access requests, and feedback submitted to our team.
• Technical and usage telemetry, such as IP address, browser type, device information, operating system, page views, session interactions, error logs, and performance metrics.

We use the information we process for the specific operational, technical, legal, and product purposes described below:

• Providing, maintaining, and improving fv-chatter, including maintaining creator persona settings, rendering dashboards, tracking conversation performance, and storing campaign assets.
• Orchestrating AI chat operations, generating message drafts, scoring safety compliance, and executing scheduled or automated actions requested by creators or agencies.
• Communicating with you regarding system updates, security notices, onboarding steps, support requests, or billing matters.
• Protecting platform integrity, detecting fraud, detecting abusive or unpermitted automation, preventing security incidents, and enforcing our terms and policies.
• Complying with applicable legal obligations, tax or accounting rules, law enforcement requests, or regulatory inquiries.

fv-chatter uses AI language models and infrastructure providers to assist creators and agencies with persona definition, message drafting, content recommendations, and safety enforcement.

• Prompt inputs and conversation history required for context are sent to authorized AI model providers strictly to process, generate, and evaluate message replies.
• We require our AI infrastructure providers to treat data confidentially and process it consistent with standard enterprise service terms.
• We do not sell creator conversation transcripts or use creator-private DM content to train public AI models.

We share information only in limited circumstances necessary to run the platform, comply with the law, or protect our service and users.

• Service providers: We share information with third-party vendors, hosting providers, database platforms, analytics services, email providers, and security tools who assist in delivering fv-chatter under strict confidentiality terms.
• Agency and account team members: If your account is associated with a creator agency or team workspace, authorised team members (such as workspace owners, admins, or assigned chat operators) can access account data, connected profiles, conversation metrics, and persona settings within that workspace.
• Legal compliance: We may disclose information if required by law, regulation, subpoena, court order, or governmental authority, or where we believe in good faith that disclosure is necessary to protect rights, property, or safety.
• Business transfers: In the event of a merger, acquisition, financing, asset sale, or bankruptcy, information managed by fv-chatter may be transferred as part of the business assets, subject to appropriate privacy protections.

When creators connect fv-chatter to external platform accounts (such as Fanvue), the platform exchanges credentials, tokens, metadata, and messaging content necessary to enable dashboard management, conversation polling, and message dispatching.

You are responsible for reviewing and complying with the third-party terms and privacy policies of any external platform you connect to fv-chatter.

We retain information for as long as your account remains active or as needed to provide the service, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and satisfy legal retention requirements.

If you request account deletion or terminate your workspace, we will delete or anonymize your personal account data within a reasonable timeframe, except where retention is required by law, security audit requirements, or fraud prevention needs.

We implement physical, technical, and administrative safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or destruction. These measures include encrypted data transmission (TLS), secure database infrastructure, access controls, and restricted internal permissions.

However, no electronic transmission over the internet or data storage system is 100% secure. You are responsible for keeping your login credentials confidential and restricting access to your devices.

Because we and our service providers may operate in multiple jurisdictions, information may be stored or processed inside or outside Canada. By using the service, you understand that information may be transferred to jurisdictions with privacy rules different from those in your home jurisdiction, subject to the safeguards and contractual measures we determine are appropriate.

You can manage certain account settings directly within the product. Subject to applicable law, you may also have rights to request access to, correction of, export of, or deletion of certain personal information. We may need to verify your identity before acting on a request, and we may decline or limit requests where permitted by law, including where the information also relates to other persons, is needed for security, legal compliance, or dispute resolution, or remains in backups for a limited period.

fv-chatter is not directed to children, and the service is intended only for adults who are legally permitted to use creator and automation tools in their jurisdiction. Do not use the service if you are under the age of majority required to enter a binding contract where you live. If you believe a child has provided information to us in connection with the service, contact us so we can review and take appropriate action.

We may update this Privacy Policy from time to time to reflect legal, operational, or product changes. The updated version will be posted with a revised effective date. Your continued use of the service after the updated policy becomes effective means the revised policy will apply going forward.

Questions or privacy requests can be sent to fvchatter8@gmail.com.