Our policy on platform usage fees, statements, and billing disputes.

FV-Chatter provides Software-as-a-Service (SaaS) tooling billed in arrears based on monthly platform usage. All monthly platform usage charges are non-refundable once billed. If you believe your monthly usage calculation contains an error, billing disputes must be submitted to support@fv-chatter.com within 14 days of the invoice date.

By registering and operating as a creator or agency on FV-Chatter, you authorize Ironvision Software Inc. to calculate a variable platform usage fee equal to 10% of gross platform revenue generated by your AI characters each calendar month. Platform services, server compute, messaging infrastructure, and AI orchestration are delivered continuously throughout the month and calculated at the conclusion of each billing cycle.

Because fv-chatter operates on an in-arrears variable usage structure—where billing occurs only after platform services, AI chat generation, safety guardrails, and analytics have already been rendered and consumed during the preceding calendar month—all processed usage charges and fees are strictly non-refundable.

We do not provide prorated refunds, partial refunds, or discretionary charge reversals for past billing periods in which platform services were active and operational.

Charges for your monthly creator platform usage fee will appear on your card or bank statement as: FV-CHATTER BILLING or IRONVISION SAAS.

Please ensure your accounting department, billing administrators, and financial managers recognize these descriptors to prevent erroneous dispute submissions or confusion upon reviewing monthly statements.

If you believe in good faith that your monthly platform usage calculation contains an error, mathematical discrepancy, or tracking defect, you must submit a formal billing dispute within fourteen (14) days of the invoice date.

To submit a valid billing dispute, send an email to support@fv-chatter.com with the following required details:

• Account Identifier: Your creator username, agency name, or registered login email address.
• Invoice / Billing Period: The specific month, date, and invoice amount in dispute.
• Dispute Explanation: A detailed explanation of the perceived discrepancy or calculation error.
• Supporting Records: Relevant screenshots, dashboard analytics exports, or platform ledger data demonstrating the basis of the dispute.

Upon receipt of a dispute submission, our billing and engineering compliance teams will audit system logs, message dispatches, and revenue webhooks for the contested period. We commit to reviewing and responding to all written billing disputes within three to five (3–5) business days.

If our audit confirms an overcharge or tracking calculation error attributable to platform systems, we will promptly issue a billing adjustment or credit toward your subsequent billing statement.

Payment credentials are tokenized and securely stored in an off-server, PCI-compliant vault. You may update your payment profile or request account suspension at any time prior to the 1st day of the billing cycle by contacting support@fv-chatter.com.

Account cancellation or suspension requests submitted prior to the 1st of the month will halt future platform operations; however, any accrued platform usage fees incurred during the active portion of the preceding month remain due and will be billed accordingly.

Formal inquiries regarding this policy, billing statements, or dispute submissions should be directed to Ironvision Software Inc.:

• Corporate Entity: Ironvision Software Inc.
• Address: 329 Howe St, Unit #653, Vancouver, BC, Canada, V6C 3N2
• Jurisdiction: Vancouver, British Columbia, Canada
• Customer Support Email: support@fv-chatter.com
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST