Help with Fanvue subscriptions, refunds, and billing disputes.

fv-chatter is B2B CRM, messaging, and workflow automation software for creators and agencies. Subscription fees purchase access to software tools; purchases of creator media take place separately on the connected creator platform.

Paid subscriptions are managed through the Fanvue App Store. Review the current plan price, billing interval, renewal, cancellation, and refund terms on Fanvue before subscribing.

Spark: US$24.99/month; Ignight: US$119.99/month; Ascend: US$229.99/month; Pinnacle: US$349.99/month. Billed monthly through Fanvue until cancelled. Review the final checkout total, including applicable taxes, before subscribing.

fv-chatter does not collect or store payment card credentials. Fanvue checkout and your receipt identify the currency, charge amount, billing interval, and recurring terms. A recurring paid plan continues according to those terms until cancelled.

For a Fanvue subscription charge, request a refund through the billing support process shown on your Fanvue receipt. Fanvue handles the payment and communicates refund eligibility and processing time; fv-chatter cannot independently return a Fanvue charge.

Contact fv-chatter support for service issues or help identifying a billing discrepancy. We aim to review service-related requests within five business days. This is a support review target, not a promise that a refund will appear on your statement within that time. The processor and your bank determine settlement timing.

Applicable checkout terms and law govern refund eligibility and deadlines. Service termination for policy violations may be without refunds to the extent permitted by law and payment-provider terms. Statutory rights remain unaffected.

• Provide your creator username or registered email.
• Include the Fanvue receipt, charge date, amount, and plan name.
• Describe the issue. Do not send card numbers, passwords, or sensitive identity documents.

• Sign in to fv-chatter, select the creator account, and open Settings → Platform Subscription.
• Choose Manage or cancel on Fanvue. Sign in to the Fanvue account that purchased the plan and use its subscription controls to cancel renewal. If billing is unavailable, use Contact billing support or the help process on your receipt.
• Keep Fanvue’s cancellation confirmation and check that renewal has been disabled. Cancelling stops future renewals according to Fanvue’s terms; it does not itself refund previous charges.
• Return to fv-chatter and choose Sync Status to refresh the displayed subscription status. Access may remain available through an already-paid period.
• Stopping automation, deleting an account, or disconnecting fv-chatter does not cancel the Fanvue subscription. Cancel renewal separately before the next charge.

The seven-day software access trial starts from the recorded trial start, usually when the creator account connects. Later setup or automation activation does not restart it.

The seven-day software access trial does not collect card details or initiate a paid subscription in fv-chatter. To continue with paid access, separately select and consent to a plan in Fanvue checkout. Any trial or recurring charge offered by Fanvue is governed by the amount, date, and renewal terms displayed there.

If subscription status differs between Fanvue and fv-chatter, use Sync Status in account settings or contact support. Agency-managed accounts follow the agreement with the agency and should contact their agency manager for billing and cancellation.

• Company: Ironvision Software Inc.
• Address: 329 Howe St, Unit #653, Vancouver, BC, Canada, V6C 3N2
• Based in: Vancouver, British Columbia, Canada
• Support email: support@fv-chatter.com
• Support hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time